Contact Us
Get in touch with questions, feedback, or support requests
We're Here to Help
While X Codec Pack is provided as-is without official technical support, we value feedback from our users and are happy to help when possible. Please use the form below to get in touch with us.
Send Us a Message
Contact Information
Response Time
We typically respond to inquiries within 48-72 hours during business days.
Support Scope
While we can't provide comprehensive technical support, we're happy to help with general questions and feedback.
Languages
We primarily respond in English, but we can accommodate German, Polish, Portuguese, and Spanish when possible.
Alternative Resources
For immediate help with codec-related issues, consider these resources:
Important Information
Limited Support
X Codec Pack is provided free of charge without official technical support. We help when possible but cannot guarantee solutions to all technical issues.
System Information
When reporting issues, please include your Windows version, system architecture (32/64-bit), and specific error messages for better assistance.
Download Problems
If you experience download issues, try our alternative mirror before contacting us.
Business & Media Inquiries
For business partnerships, media inquiries, or licensing questions, please use the contact form above with "Business Inquiry" as the subject. Please include:
- Your company name and website
- Nature of the inquiry or partnership proposal
- Specific requirements or questions
- Timeline for your project or needs
We review all business inquiries carefully and respond to those that align with our project goals and values.
Feedback & Suggestions
Your feedback helps us improve X Codec Pack. We're particularly interested in:
Compatibility Reports
Let us know how X Codec Pack works on different Windows versions or with specific media files.
User Experience
Share your thoughts on the installation process, included components, or overall experience.
Website Improvements
Suggestions for improving our website, documentation, or user resources.
Thank You
We appreciate your interest in X Codec Pack and value every message we receive. Your feedback and support have been instrumental in making X Codec Pack one of the most trusted codec solutions available.